Marbet Tecnología Privacy Policy
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At Marbet Tecnología SpA we take care of the personal data you entrust to us. This policy explains what data we receive through marbet.cl, what we use it for and how you can exercise your rights. This English version is a translation; if there are differences, the Spanish version prevails.
Data controller
Marbet Tecnología SpA, Chilean tax ID (RUT) 78.413.425-3, based in Providencia, Santiago, Chile. For any privacy question, write to contacto@marbet.cl.
Data we receive
- What you provide in the contact form: name, email address, company (optional), your message and the language of the page you write from.
- What you send by email to our @marbet.cl addresses.
- If you message us on WhatsApp, your number, your profile name and your messages. WhatsApp handles your data under its own privacy policy.
- The site assistant runs in your browser: it does not store or send us what you type in it, unless you choose to continue on WhatsApp or through the contact form.
- If you book a consultation, you do so on Calendly, which handles your data under its own privacy policy.
- Only if you accept analytics cookies: browsing data such as the pages you visit, your device type and approximate country or city, which we see in aggregate in Google Analytics.
We do not ask for sensitive data, financial data or data about minors through the site. Please do not include them in your messages.
We do not use advertising or cross-site tracking tools. See the details in our Cookie Policy.
How we use your data
- To answer your inquiries and prepare proposals.
- To manage contracts, projects and support when you are a client.
- To keep a record of our communications.
- To understand, with aggregate data, how the site is used so we can improve it, only if you accept analytics.
We do not sell your data or share it with third parties for advertising.
Legal basis
We process your data with your consent, which you give when you send the form or write to us, and when it is necessary to prepare or perform a contract with you. Site analytics is only enabled with your consent. You can withdraw it at any time, including from "Cookie settings" at the bottom of every page.
Providers that help us
To host the site, deliver form messages, manage our email and, if you accept it, measure visits, we work with technology providers that process data only on our instructions and apply recognized security measures.
Some of these providers may store data outside Chile. If you want to know who receives your data, write to contacto@marbet.cl.
How long we keep your data
Business inquiries are kept while there is a business relationship or interest. General correspondence is kept for up to two years, unless the law requires a longer period.
Your rights
Under Chilean Law 19.628 and Law 21.719 on personal data protection, you can request access to your data, its correction or deletion, object to its processing, request its portability and withdraw your consent.
To exercise them, write to contacto@marbet.cl from the email address you gave us or explain how we can identify you. We will reply within the legal deadlines. If you are not satisfied with our answer, you can contact the competent data protection authority.
Security
We use reasonable technical and organizational measures to protect your data: encrypted connections (HTTPS), access control and access limited to the people who need the data to assist you.
Changes to this policy
We may update this policy. The current version is always published on this page with its update date.